Refund Policy

Thank you for shopping at Home Glow Goods! We strive to provide you with the best possible products and services. However, if you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and options.

  1. Eligibility for Refunds:

1.1. Products: Our refund policy covers all physical products sold on the Home Glow Goods website. Please note that this policy does not apply to digital goods.

1.2. Condition of the Product: To be eligible for a refund, the product must be unused, undamaged, and in its original packaging. We reserve the right to refuse a refund if the product shows signs of wear and tear or if it has been tampered with.

1.3. Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required to process a refund. Please make sure to retain your purchase documentation.

  1. Refund Process:

2.1. Initiation: To initiate a refund, please contact our customer support team within 30 days of receiving your product. You can reach us through our website's contact form, email, or phone number. Provide us with your order details and reason for the refund request.

2.2. Return Authorization: Once your refund request is approved, we will provide you with a Return Authorization (RA) number and further instructions on returning the product. Please do not send the product back without obtaining an RA number.

2.3. Return Shipping: You are responsible for shipping the product back to us in its original packaging, using a trackable shipping method. The return shipping costs will be borne by you, unless the return is due to a manufacturing defect or an error on our part.

2.4. Inspection and Refund: Upon receiving the returned product, we will inspect it for any damages or signs of use. If the product meets the eligibility criteria mentioned in Section 1, we will process your refund within [X] business days. The refund will be issued to the original payment method used during the purchase.

  1. Non-Refundable Items:

The following items are not eligible for a refund:

  • Gift cards or vouchers.
  • Products that have been personalized or customized.
  • Products that have been used or damaged after delivery.
  1. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the refund process mentioned above and place a new order for the desired product separately.

  1. Customer Support:

Our customer support team is available to assist you with any refund-related inquiries or concerns. Please contact us through the provided channels, and we will be happy to assist you.

Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website at the time of your purchase for the most up-to-date information.

Last updated: 6/5/2023

If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We value your satisfaction and are committed to providing you with an excellent shopping experience.

Thank you for choosing Home Glow Goods!